Returns and Exchanges – BauBax-ROW
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Need to make a return or exchange ?


Items bought under clearance sale are not eligible for refunds or exchanges. These sales are final.

What is your Returns and Exchanges Policy ?

  1. We accept returns & exchanges within 30 days from the date of delivery for orders placed on our website.
    IMPORTANT: All returns/exchanges are on hold currently as our return center in Seattle and HK is closed due to the outbreak of coronavirus. We appreciate your patience and consideration in this difficult time.
  2. Items bought under clearance sale are not eligible for refunds or exchanges. These sales are final.
  3. The returns will be accepted only if the product is unused, unworn and with all tags intact. This will be verified at our warehouse after we receive the jacket.
  4. If the jacket was purchased from a third-party retailer, please direct your exchange/return inquiry to them. The retailer will have your financial/transaction information.
  5. If you are requesting a change in style, we will refund the difference to the original form of payment or will accept payment through PayPal for the price adjustment.
  6. We will process an exchange at no cost to you if a defective jacket is received.
  7. At this time, we do not have free returns and exchanges. You are responsible for shipping the jacket back at your own expense. The refund initiated will be only for the product cost.
  8. BauBax’s gift cards are not returnable or refundable, nor are any final (clearance) sale items.

How to process a Return or Exchange ?

IMPORTANT: All returns/exchanges are on hold currently as our return center in Seattle and HK is closed due to the outbreak of coronavirus. We appreciate your patience and consideration in this difficult time.
  1. All exchanges and returns must have an RMA (return merchandise authorization).
  2. Submit a request on support@baubax.com from the email address you placed the order.
  3. Please provide the following information:
    • Order number (will begin with "BX2SH - "). Kickstarter/Indiegogo backers please provide your backer number or order number starting with “p-“
    • Complete shipping address if different than what is on your order.
    • Contact number if different than what is on your order.
    • Product details for the returning; product detail for the exchange item (style/color/size/men's or women's).
  4. In case you are reporting a defective item, please attach photographs of the defects in the product for early action on your request.
  5. Our support team will respond back with the RMA reference number and instructions on how and where to ship your return to. This RMA reference number is only valid for 30 days. If the return is not received within 30 days, the return/exchange will not be honored.

What happens if I received a defective item ?

    If you are reporting a defective item, please attach photographs of the defects in the product to help us take a timely action for your request. We process all such exchanges at no extra cost to you.

Do I have to pay customs for my exchange item ?

    The customs fee on the replacement item may or may not apply depending on the import rules of the respective country. BauBax LLC will not be liable for any such customs charges. If you refuse to take delivery of the product(s), as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the product(s). This amount will be deducted from your refund once the item is received at our warehouse.

To know more about Returns and Exchanges, take a look at our FAQs section.

Still not sure about what to do - mail us at support@baubax.com

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