FAQ – BauBax-ROW

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You can purchase all of our styles directly on our website. Go to the product of your choice and select the size. Once you have selected the size, tap the Add to cart button. If you want to add more products to your cart click on Continue Shopping or you can click on proceed to checkout. Next, you will need to enter your shipping and contact information. If you have a discount code or a gift card from us, please enter it in the box on the right-hand side and click apply. Proceed to Continue to Payment and choose a payment method to complete your order. You are all set!!! You will receive an order confirmation email with the order details. If you still have any questions chat with us drop us a message and our support team will get back to you.
Yes. Baubax.com is protected by SSL encryption technology and the Safe Shopping Guarantee.
Your order number can be found on both your order confirmation and shipping confirmation emails. If you have an account on our website, you can go to your ""my orders"" section to see your order number. If you're still having trouble locating your order number, drops us a quick line on support@baubax.com with the email address used to place the order and we'll help you out!
Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. You may place a different order for the additional items.
You can enter the promo code on the checkout page while placing the order. Only one promotional code can be used per order.
As soon as our warehouse fulfills your order, you will receive an email notification which will be followed by a tracking link. We highly recommend you use an email that you frequently check.
If you have a BauBax jacket in your pre-order, we will process the jacket for shipping in 1-2 business days and the pre-order items will ship as per the estimated timeline given below. You will receive an email once the jacket has been processed for shipping. 1. Travel Pants/T-shirts - November 2019 2. Travel Shoes - January 2019.
We understand that you may have re-located to a different address by the time we are ready to ship your order. We are able to change your address if your order has not been sent to our warehouse for processing. Please email us on support@baubax.com with the updated address and our team will update it for you.
Shipping will be free if we have any offer running. The shipping charges will depend upon the destination country and the number of products in your order. To find out the shipping costs for your country, please add the required number of products to the cart and proceed to the checkout page which has the shipping calculator.
Once the order is placed, we are not able to make any changes as the warehouse processes the order immediately. Please ensure you are filling the shipping details correctly. We request you to follow our return/exchange process if your order has already shipped. Kickstarter/Indiegogo backers - If your order is not yet processed, you can update your new address on your survey. If your country has changed, please reach out to us on support@baubax.com to make the necessary changes. Once the order is processed, we are not able to make any changes.
Please email us on support@baubax.com and we will try to reschedule your order. This is done on a best effort basis and we cannot guarantee it.
If your tracking says that the package is dropped off at the front door/porch, we suggest you check your mail box and with your neighbors and families first. If you still cannot find it, please do not hesitate to contact us on support@baubax.com.
We are currently not able to offer a choice of carrier. If your address is reachable only by a specific courier, it is advisable to consult our support team before you place your order.
You will receive your tracking number once your shipment has been scanned by the carrier and a notification email will be sent to you. Simply click on the tracking number in the email and it will take you to the tracking link where you will be able to see the status of your shipment. We request that you keep monitoring the tracking once you have received the tracking link. Please note deliveries are not made on weekends or holidays. For international items shipped via HK post, you can also check the status of your shipment on www.17track.net or your local post office website. If the tracking says "At customs for inspection" and you do not have an update in a few days, approach your nearest post office asap to clear the import duties.
Depending on the inventory, your order might have shipped separately from our different warehouses all over the world. You would be able to receive certain items sooner than others from our other warehouses.
For domestic shipments, the orders take in 3 to 5 business days to get delivered. International shipments take 7 to 10 business days to get delivered. For some international countries like Brazil, Mexico, South Africa etc delivery time will vary. Please note deliveries are not attempted on weekends or holidays.
Once the order is placed, it takes 24 hours for our warehouse to process and ship the order. Orders placed on Friday/public holiday are processed on Monday/next business day.
Currently, we are not able to offer express shipping. We are looking to offering this service very soon.
We understand that import duties can be high in some countries. Unfortunately, we are not able to ship duty free internationally and this information is made available at the checkout page. If you refuse to take delivery of the product(s) as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the product(s). We appreciate your understanding in this regard.
We ship duty-free to the US, European Union, Australia, Canada, and Hong Kong only. For other international orders, please note that international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. BauBax ships your package, duties, and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office. Your country's local Postal Service will charge you all applicable duty, taxes, and/or brokerage fees in C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
We ship to all countries except Cuba, Iran, Iraq, North Korea, Lebanon, Myanmar, South Sudan, Sudan, Syria and Yemen. International customers - We are not able to deliver to international P.O. boxes. Hence, please provide us an address where someone is available to accept the order.
We accept returns and exchanges within 30 days from the date of delivery. Returns/exchanges will be accepted only if the product is unused, unworn and with all tags intact. To initiate a return/exchange, please send an email on support@baubax.com with your order number/backer number and the details of the return/exchange. If your shipping information has changed, please mention that as well.
Please email us at support@baubax.com for submitting a return request with your order number and the return/exchange details. Our support team will respond to you with the RMA number and instructions on how and where to ship your return. Please do not ship the product to the address on the packing slip. Doing so will delay your refund or exchange.
Once the RMA is generated for you it is valid only for 30 days. If the return is not received within 30 days, the return/exchange will not be honored.
We do not have free returns and exchanges. You are responsible for shipping the products back at your own expense. The refund initiated will be only for the product cost.
Please email us at support@baubax.com and also images so that we can process an exchange at no cost to you.
If you purchased our products from a third-party retailer, please direct your exchange/refund inquiry to them. The retailer will have your financial/transaction information.
Our Returns Center can take up to 14 business days from the time we receive the jacket(s) to process the return/exchange and issue a refund. If it has been more than 14 days, please email us on support@baubax.com with the tracking number.
The refund reflects in your account in 5 to 7 business days once it is processed.
Orders placed in the clearance sale are not eligible for returns or exchanges.
BauBax LLC currently accepts Visa, MasterCard, Discover, American Express, Amazon Pay and PayPal.
Yes. Baubax.com is protected by SSL encryption technology and the Safe Shopping Guarantee.Also, if you pay by debit card, the amount that you will be charged will be put on "hold" until the shipment is confirmed. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
All our orders go through a Payment Verification Process, which takes 5 mins to 24 hrs to be verified. The order will be processed once the payment has been verified. If the payment is unverified, the transaction will be declined. Please make sure that you are entering the correct card details or try an alternative card or pay via amazon pay or Paypal.
We have set algorithms and a software in place that gathers data about all the information that is provided to us. We do take everything into consideration before we give out a decision. Hence, our risk management team takes a little time to dig deep to connect all the dots to make sure it is not fraudulent order.
We do not offer Cash on Delivery. Payment has to be done when placing the order.
Yes, if you have a Baubax gift card, you can use it to place your order. Just enter the 14 digit code at the time of checkout.
Currently, our prices are in USD for all stores. You can Google the currency rate from USD to your currency to get the latest rate.
You can leave your email address on our website by selecting the product and size that is not available. We will notify you once they have been re-stocked. Our inventory changes daily. It's best to check out our website for availability.
We do not have any physical stores currently. You can place an order on our website and we will deliver it to you. We ship to all countries except Cuba, Iran, Iraq, North Korea, Lebanon, Myanmar, South Sudan, Sudan, Syria, and Yemen.
Please reach out to our support team on support@baubax.com and provide them the coupon code you have.
You can enter the promo code on the checkout page while placing the order.
Each promo code has parameters. Most promo codes are based on the original price of each item. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon. Also, your code may already be expired or the purchase amount could be limited. You can reach out to us on support@baubax.com to check the validity of your code.
Only one promo code can be applied at one time. If you have more than one promo code, please use the one that offers more discount.
Currently we do not have any special sizes. We will be considering adding these sizes to our collection in the future.
All the styles for the jackets are machine washable. The Blazer from our 1.0 version has to be dry-cleaned only.
Yes, all our version 2 jackets come with the blanket and footrest.
The tag on the jacket has a QR code. Scan the QR code to access the instruction manual. You can also view the manual here - https://baubax.com/pages/instruction-manuals
The windbreaker is water repellent while the bomber will repel slight splashes of water. The windbreaker is suited for warmer climates and the bomber for colder climates. The hood of the bomber is detachable but that is not the same in the case of the windbreaker.
Yes, all four styles come with 25 features except the vest which doesn't have the gloves.
The bomber is the thickest & warmest of our jackets. It works well in colder climates.
Yes, the windbreaker is water repellent. Please note that the windbreaker can be used in light showers only.
To inflate, Unzip and reveal the valve. Completely inflate pillow (it's much like a whoopee cushion) please ensure that flap inside the valve is making a proper seal and listen for air leaking. To deflate, gently push down on the flap and squeeze the air out.
We do not sell accessories on our website currently. If you wish to purchase a stylus or pillow, please email us on support@baubax.com with your order number, telephone number and shipping info and we will get back to you.
The BauBax Travel Pants are made of a unique blend of Merino Wool and Bamboo Viscose. Bamboo on the inside keeps you cool and absorbs your body sweat while Merino wicks away and evaporates it on the outside Our pants are softer, stain proof, water resistant and lightweight to keep travelers comfortable and their luggage light. These can be worn multiple days in a row without washing, pack small, regulate body temperature, wick away sweat, protect wearers from UV Rays and have five functional pockets to carry valuables when traveling.
Warm Weather: Wool has a natural crimp to it that helps trap more dead air than any other fibre. Dead air is a fantastic insulator and provides a great buffer against the cold. Cold Weather: Wool has the ability to store moisture within the structure of the fibre. As your body warms up, the moisture stored within the fibre will begin to evaporate, cooling the air between your skin and the fabric. The warmer you get the more evaporation takes place and the larger the cooling effect. Our pants also offer great UV protection which means you can spend more time in the sun doing the things you love.
We understand that wool can sometimes be itchy, even Merino wool. We have taken great care to create a fabric which is soft to touch so that you are comfortable wearing our pants for long stretches of time. To add another layer of protection, we have kept Merino wool on the outside and Bamboo viscose on this inside. Both fabrics have their own individual yarn blends and they are then double woven/ knitted in a way that only one yarn is present on one side.
Bamboo fabric is hypo-allergenic and naturally repels allergens such as dust mites, mould and mildew, making it gentle on skin. Thus, making our pants an excellent choice for anyone with sensitive skin.
Yes. The bamboo plant has a natural resistance to pest and fungal infestation due to an anti-microbial agent known as ""bamboo kun” which prevents harmful matters from cultivating on the plant.
Our pants are water and stain resistant (coffee, beer, wine, etc.) They should keep you dry in a light rain and dry quickly as well.
Based on our early samples and testing, the pants hold up well against abrasion. They are not ripstop, but can definitely handle rough wear.
We have specifically reinforced stress points where pants would typically wear and tear over time. These areas include the seat gusset, pockets, and inseam. The inner seams are double stitched to further prevent any tearing. The main zipper used is YKK, and the thinner side zippers are invisible zippers. The base of the waistband is a plush elastic material, with stretch similar to sweatpants. Our overall goal was to make sure the pants don't tear and they feel super comfortable while you are in motion.
Our Trouser Leggings have 6 pockets of which 2 are zippered. All other styles have 5 pockets of which 3 are zippered.
The Athletic Chinos have a flattering fit around the hip and thigh areas while the Slim Chinos are slim across the seat and thigh with a tapered leg.
Sorry. Currently, we are not offering multiple inseam lengths for women's pants. We might consider short and tall inseams lengths for women’s pants, if the response is great and if there is enough feedback around the same.
The front pockets are big enough to hold your passport/ phone.
Our pants will absorb less odor and stains. Thus, they can and should be washed less frequently. When you do finally need to launder them, wash them with like colors, using mild detergent and in cold water. Tumble dry low or lay flat. Do NOT use fabric softener during wash as this may damage the water repellency. Do NOT bleach. Do NOT dry clean.
Due to the natural stretch and recovery of our fabric, the pants may give a little during regular wear, however they will still retain their shape. Once the pants are washed, they will return to their original fit.
Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, pesticides or herbicides. Our bamboo fabric is made from 100% sustainable bamboo plants and manufactured using a ‘closed-loop’ process, without the use of any harmful chemicals.
The bamboo used for our fabric is planted and grown as a crop which means it is in addition to what exists naturally. Natural grown bamboo is what is eaten by Pandas. We do understand panda habitats have been shrinking over the years with general urban and other land use encroachment. The Chinese Government is quite earnest in its desire to maintain what’ left and the remaining giant bamboo forests are now far better protected.
Bamboo is a naturally available, self-replenishing grass that grows up to 3 feet per day without harmful pesticides and requires 70% less water than cotton. Merino wool is also a naturally available resource and the process of turning it into fabric is done sustainably with little to no environmental impact. Bamboo and Merino wool are biodegradable and in normal commercial composting conditions, they will biodegrade and return to the earth within 12 months.
No. Our T-shirts are made of only Bamboo-Cotton and designed to become your favorite T-shirts right from day one! They’re breathable, offer odor control, and are designed to stay 2 degrees cooler than a 100% cotton t-shirt. Bamboo viscose is highly moisture absorbent, wicks faster, dries quicker, and feels cool and smooth on the skin. When blended with organic cotton, they offer unparalleled durability. Please note our T-shirts are not water-repellent or stain resistant. Fabric: 55% Bamboo Viscose, 40% Organic Cotton, 5% Spandex
Made from natural materials - Coconut Coir, Natural Latex, Merino Wool and Bamboo. Lightweight and comfortable to wear all day long. Flexible, Breathable, Durable and Supportive to handle the rigors of travel. Stay fresh for hours with features like anti-bacterial, anti-odor and stain resistant.
Our shoes are made from natural materials - Coconut Coir, Natural Latex, Merino Wool and Bamboo. Coconut Coir midsole makes the shoes extremely light and comfortable. All-natural Latex insole is bouncy and cushiony like a premium latex mattress. Australian Merino Wool liner with its antibacterial properties offers unparalleled odor control and allows wearers to go sockless when they prefer. Upper exterior made from Bamboo is extremely breathable, highly sweat-absorbent, and helps regulate temperature.
The fabrics are different for both styles. Breezy shoes are made from knit fabric and Loungy and Dressy shoes are made from woven fabric. Both our fabric types - woven as well as knit - are breathable, but knit (breezy) has the highest breathability. The outsoles are different too. Our Breezy shoes' outsoles are thick, offer more arch support, and offer a sporty look. Our Loungy shoes' outsoles are thin, flat, offer less arch support and the look is a bit closer to that of a traditional sneaker.
The heel height in our women’s Dressy-Heels shoe is 1 inch. The Women's Dressy-Flats, of course, do not have heels but they do have a quarter-inch elevation towards the heel area.
Currently, we are not offering wide size/half size jumps. You could consider going a size up or down depending on how you like the fit. In case the shoes still don’t fit you, you can exchange or return them within 30 days.
All 3 styles come with a latex insole which is the key to our shoes being bouncy and cushiony. Our Breezy shoes have the thickest outsole as well as insole, followed by loungy, followed by dressy. To get maximum shock absorption, cushion and pep in your step, we recommend our Breezy shoes.
Our dressy shoes are narrower than the loungy and breezy. You can try that style. But if your feet are too narrow and you find shoes from other brands too wide then perhaps our shoes will also give you the same result.
No, we are not offering half-size jumps. In case you are between sizes then we recommend you to size up if you want a relaxed fit or size down for a snug fit.
Our shoes are water-resistant, not waterproof. Waterproof fabrics are less breathable. The upper fabric of our shoes, which is made from bamboo, has been treated with Teflon Fabric Protector, which is known to be the best type of water and stain-resistant coating in the textile industry, so we believe our shoes' ability to repel water and stains will last fairly long.
We recommend our Breezy shoes for light to moderate workouts as they have the thickest outsole.
For customers with flat-feet we recommend going for the Breezy style. They have high arches as compared to our other styles
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Though our latex insole is covered with Merino wool lining, we cannot recommend our shoes to people allergic to latex.
Yes, the insoles can be removed from all our shoe styles but we recommend against removing them because our insoles offer amazing features because they are made from natural latex with merino wool lining on top. The natural latex insoles are designed to give you a bouncy and cushiony effect with unparalleled shock absorption. And the merino wool lining on top has anti-bacterial properties that controls odor, allowing you to wear them without socks. Replacing our insoles with other insoles would mean you will be getting less out of our product. Still, if you need to use your specialized medical grade orthotic insoles then we recommend going for the Breezy style because their knit bamboo fabric is more stretchable than the Loungy and Dressy, hence it'll offer the extra room your orthotics might need.
The thickness of rubber insoles will be roughly 3mm towards the tow and 5-6mm towards the heel. This thickness will vary a bit for each shoe style and size.
All our dressy shoe outsoles - for both men and women's styles - are made of TPR material which has a decent proportion of rubber in it, which makes it quite grippy and durable. The outsole thickness for men's dressy shoes is around 5mm. Women's dressy shoes have a bit of slope in the outsole throughout it’s length, as can be seen in the photos, hence the thickness ranges from 3mm in the front/toe area to 10mm in the heel area.
Our Shoes Uppers are made from bamboo fabric which made using the yarn dyeing method.
Our EVA+Rubber outsoles are super grippy. And the latex insoles are extremely bouncy and cushiony. They make you feel like having a pep in every step.
All of our shoe styles are water-resistant because of the Teflon Fabric Protector treatment done on the upper bamboo fabric, which doesn't compromise on the breathability of the shoes. Other shoe brands that use 100% water-proof fabric have a membrane, an additional layer, inside their fabric which blocks water penetration better than our shoes but that membrane in those shoes reduces breathability which increases heat inside the shoe making your feet sweat a lot. Also, those 100% water-proof shoes have too much elastane content in their fabrics and they fit extremely tight on the feet, making them hurt and swell while traveling. Hence, while designing our shoes, we avoided the use of those synthetic 100% water-proof fabrics, and decided to go for a fabric made from natural materials such as Bamboo, which is very cool and soft to the skin. Also, those 100% water-proof shoes don't stop the water from entering inside from the mouth of the shoes, so the benefits that those shoes offer are far inferior than the benefits our shoes offer.
Teflon Fabric Protector, is known to be the best type of water and stain-resistant coating in the textile industry, so we believe our shoes ability to repel water and stains will last fairly long. Our shoes can be treated with DWR sprays for those purposes but that will be necessary for the user to do after years bcoz our Teflon Fabric Protector is the best DWR Solution in the textile industry and lasts long. You may find this link useful. It has more information on Teflon Fabric Protection - https://www.chemours.com/Teflon_Fabric_Protector_Partners/en_US/discover_teflon/discover_teflon.html
Our Loungy and Breezy shoes are machine washable. Dressy shoes are not machine washable. But the stain and water-resistant treated bamboo fabric makes it very easy for you to wipe off dirt marks off the shoe fabric.
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